Maximo Mobile - Receives error "The app does not exist" during data download

 STEPS:

1) Install Maximo Mobile from Google play store app

2) Enter URL

3) Click Log In

RESULTS: On the Setting up page, navigator shows “Setting up (0%)”

Download error "An error occurred during the data download. View the log for more information. The app does not exist"

Diagnosing The Problem

Excerpt from Debug device log :[ERROR]: [containerApp]: [JS-DisconnectedRESTConnection]: Request for /core/packages?workspaceId=hccbprod taking 15002 miliseconds

[ERROR]: [containerApp]: [DownloadController]: Download error: The app does not exist.

Collect log files from mobileapi and coreapi pods:

1) Reproduce the error to ensure it is logged

2) Login openshift web console

3) Go to Workloads->Pods

4) Select project <masinstid>-core

5) Search "coreapi", you may find 3 pods like screenshot

6) Click each pod

7) Go to Logs tab

8) Click download

Repeat 5-8, search for "mobileapi"

Resolving The Problem

Mobile api log shows error about mongo certificate

[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:XXXX),mas-mongo-ce.mas-mongo-svc.cluster.local:XXXX:

Restart the mobileapi pod to up the mongo certificate from trust store.

Reference Link : https://www.ibm.com/support/pages/node/6989609