Deploying the confhelp.properties file in CCMDB

The confhelp.properties file must be deployed to enable the help system for the product.

To deploy the confhelp.properties file, complete the following steps:

1. Ensure that you are logged in to the administrative workstation.
2. Run the following command:

3.  \jacl\solutions\Sendfile.bat

4. 

5. 

6.  $

7.  "\applications\

8.  maximohelp\helpweb\webmodule\WEB-INF\confhelp.properties"

9.  "WASInstallLocation>\properties"

"confhelp.properties"

Capturing the Hostname on a Ticket

You can configure the SmartCloud Control Desk to automatically store the hostname/IP of a user's workstation (client machine or machine connection to SmartCloud Control Desk) in a ticket (Service Request, Incident or Problem) when the ticket is created by following these steps.

1.     Add new field to TICKET named CREATEDBYHOST

2.     Set the default value of CREATEDBYHOST to 127.0.0.1

3.     Create a relationship named 'CREATEDBY' on object SR (of INCIDENT, PROBLEM) with child object: PERSON
where clause: personid=:createdby)

4.     Create a crossover domain named SESSION2TKT on object MAXSESSION
from field CLIENTHOST to field CREATEDBYHOST and
validation where clause:userid=:CREATEDBY.USER.MAXSESSION.userid
list where clause:userid=:CREATEDBY.USER.MAXSESSION.userid

5.     Associate the SESSION2TKT domain with CREATEDBYHOST

6.     Save all changes and run configdb

In order to capture the hostname of the user's workstation (client machine) and not just the IP address, your web server must be configured to perform reverse DNS lookups.

To enable reverse DNS lookups in the IBM HTTP Server do the following:

1.     Edit the httpd.conf file (located in Program Files\IBM\HTTPServer\conf\httpd.conf on Windows

2.     Find the line that says: HostnameLookups off

3.     Change the line to say: HostnameLookups on

4.     Save the file and restart the web server

How to Change the Drilldown limit in Maximo

1. Go to the Application Designer application
2. Select the Action "Export System XML"
3. Highlight the line Library in the Export System XML dialog and click on the Export XML icon,.

4. Using the "save as" option, save two copies of this file. Name one of them library.xml and the other library.xml.bk, which will serve as a backup.
5. Open library.xml in a text editor
6. Find the string
7. insert maxchildren="200" directly after it.

Note: this will change the display limit for Location children to 200. You may designate another limit by selecting another numeric value.

Note: You should find only one "non commented" occurrence of the string

The changed section of the library.xml file should look like the section below. The inserted string is shown in bold:

8. Find the string
9. insert maxchildren="200" directly after it.

Note: this will change the display limit for Asset children to 200. You may designate another limit by selecting another numeric value.

Note: You should find only one “non commented” occurrence of the string

10. Save library.xml
11. On the Application Designer main tab, select the Import icon, and browse to the library.xml file that you have updated.

12. Click OK to import the file.

Changing the look and Feel of Maximo 7

To apply the new GUI skin globally to all of the applications, perform the following steps:

1. At the administrative workstation, go to the following directory:

%CCMDB_home%\applications\maximo\properties

2. Open the webclient.properties file in a text editor.

One of the key-value pairs in the webclient.properties file is the following; the pound sign (#) indicates that the webclient.skin=tivoli09 property is disabled:

#webclient.skin=tivoli09

3. To enable the webclient.skin=tivoli09 property, remove the pound sign (#) at the beginning of the line, and save the webclient.properties file.
4. Rebuild and redeploy the Maximo enterprise archive (EAR) file.

You rebuild and redeploy the Maximo EAR file from the IBM® WebSphere® Application Server. For instructions for performing this task, see the "Working with EAR files" section of the IBM Change and Configuration Management 7.1 System Administrator Guide.

After you turn on the webclient.skin=tivoli09 property and rebuild the EAR file, the product GUI will use the new skin. You can turn this property off if you want to revert to the previous skin, or if you install a CCMDB product that does not support the new skin. To do so, open the webclient.properties file, insert a pound sign before the webclient.skin=tivoli09 key-value pair, and rebuild and redeploy the Maximo EAR file.